Out of Warranty - Products Return
•    No matter the products are in good condition or defected product, there will be a cost of labor testing fee, and any change of components has to charge on material cost.

Under Warranty - Products Return
•    If the defected products do not caused by man-made failure, the repairs and material cost will be covered by Animation.
•    If the defected products does caused by man-made failure, the customer will be charged of repairs and material cost.
•    If no defects found on the product, customer will cover a labor-testing fee.


Check your device Model Number first
•    You should find the Product Sticker on package back or side if it is our product. If you can not find it, it means it is not our product, please contact with your seller to get help.
     EzTV8580911XXX
It means your device model number is EzTV858, and its production date is Nov,2009.
We offer 14monthes warranty for our product.